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☆ The scourge of customer satisfaction surveys
▼ + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com time to read: +12 min

— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."

Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick

☆ Why can’t we stop calling X, Twitter?
▼ + stars: | 2024-02-23 | by ( Saira Mueller | ) edition.cnn.com time to read: +10 min

While some people (mainly fans of Musk) have embraced the X brand, most have not. Many people, both online and in person, still call the platform Twitter, and refer to posts as tweets. WHY ARE WE STILL CALLING THIS PLATFORM TWITTER. Even when you do see X, it's framed as "X, formerly Twitter". So the brand is what they say it is… it’s not that customers can’t stop calling it Twitter, it’s that they won’t.”

Persons: it’s, adieu, Elon Musk, — Jack Scalfani, ”, — Sherrye Pomeroy, Linda Yaccarino, It’s, ” Ramon Jimenez, Wolff Olins, “, ” Marty Neumeier, —, Musk, ’, Zoë Schiffer, Schiffer, Josh Adelson, X, x.com, ” Musk, wasn’t, Neumeier, “ It’s, ’ ” Elon Musk, Alain Jocard, James Withey, Kirill Kudryavtsev, Withey, — Sandy Horne Organizations: CNN, Twitter, Premium, Twitter Twitter, Global, Merriam, Webster, Oxford English, Liquid Agency, Elon, Musk, Twitter Inc, X Corp, Getty, The New York Times, Apple, Adobe, Google, Strategy, Innovation, Nissan, Datsun Locations: @sherrye_pomeroy, San Francisco, Paris, AFP, Frankfurt, Germany, @SandyHorne61

☆ A change to this one clause could be the most important part of the Fed meeting
▼ + stars: | 2024-01-30 | by ( Jeff Cox | ) www.cnbc.com time to read: +5 min

"We heard at the December meeting that no official expected to raise rates further as a baseline outcome. And we've heard that Fed officials are beginning the discussions around rate cuts," Matthew Luzzetti, Deutsche Bank's chief U.S. economist, said in an interview. Now, there's considerably more uncertainty as multiple statements from Fed officials point to a more cautious approach about declaring victory over inflation. The inflation rate judged by core personal consumption expenditures prices, a U.S. Department of Commerce measure that the Fed favors, indicates the real funds rate to be around 2.4%. Fed officials figure the long-run real rate to be closer to 0.5%.

Persons: Jerome Powell, Liu Jie, we've, Matthew Luzzetti, Luzzetti, He'll, Bill English Organizations: Federal, Washington , D.C, Xinhua News Agency, Getty, Federal Reserve, Deutsche Bank, Bank's, Fed, U.S . Department of Commerce, Yale School of Management Locations: Washington ,

In the midst of that deflating loss to the Raiders, their fifth in eight games, Chiefs coach Andy Reid and his offensive brain trust came to the realization that their famously complex offense had grown — well, too complex. “It's a complex offense. One of the problems the Chiefs had against the Raiders was the time it took to get plays into the game. Reid is usually calling them from the sideline, but it is Nagy whose radio is connected to Mahomes' helmet. And now, we're going to the Super Bowl, and like I've said, we're not done."

Persons: Patrick Mahomes, Andy Reid, Matt Nagy, pare, Reid, Mahomes, “, ” Mahomes, Alex Smith, ”, Brett Veach, Nagy, Nobody, ” Nagy, I've, we're Organizations: KANSAS CITY, Kansas City Chiefs, Super Bowl, Las Vegas Raiders, Kansas City, Raiders, Chiefs, Miami, Vegas, Bills, Ravens, San Francisco 49ers, ” Chiefs, AFC West, decibel, Super Locations: KANSAS, Mo, Las Vegas, Mahomes

☆ The ABCs of Modern Life, According to Sheila Heti
▼ + stars: | 2024-01-29 | by ( Dwight Garner | ) www.nytimes.com time to read: +2 min

ALPHABETICAL DIARIES, by Sheila Heti“No one at this point in history knows how to live, so we read biographies and memoirs, hoping to get some clues,” Sheila Heti writes in “Alphabetical Diaries,” her powerful and intimate new book. In “Alphabetical Diaries” Heti comes at this question slant, as Emily Dickinson advised truth tellers to do — so slant that you may feel you are in a ship that has been thrown sideways. The reader of “Alphabetical Diaries” will not be disappointed in this regard. Heti has done the really hard thinking about submission and its opposite. One four-letter word is zealously deployed in this book, and that word is not “love.”

Persons: Sheila Heti “, ” Sheila Heti, “ Don Quixote ”, ” Heti, Emily Dickinson, Rae Armantrout, ”, Christopher Hitchens, Martis Amis, Heti

At Meta, in CEO Mark Zuckerberg's words, 2023 was the "year of efficiency," and the stock jumped almost 200% alongside 20,000 job cuts. AI demand is so great that some tech companies are cutting headcount in parts of the business to invest more heavily in developing AI products. Phil Spencer, CEO of Microsoft Gaming, appears at the Political Opening of the Gamescom conference in Cologne, Germany, on Aug. 23, 2023. Within tech, a wide variety of companies, big and small and spanning the consumer and enterprise markets, are eliminating jobs. But, he added, there's an "enormous base" of small and mid-sized tech companies across the U.S., and that in some cases contractors, freelancers and overseas workers are being hit particularly hard.

Persons: Peter Kramer, They've, Mark Zuckerberg's, Zeile, Phil Spencer, Franziska Krug, Sundar Pichai, Bob Carrigan, Nigel Vaz, Publicis Sapient, Salesforce, Meta's, " Vaz, Levi Strauss, Bob Bakish, Tim Herbert, Herbert, there's, Vaz, Michael Bloom, Annie Palmer, Jennifer Elias Organizations: Nasdaq, CNBC, Apple, Meta, Microsoft, Investors, Activision Blizzard, SAP, Microsoft Gaming, Facebook, Citigroup, Paramount, Commerce Department, Gross Locations: Cologne, Germany, U.S

☆ New Hampshire's primary hasn't even finished, but Republican Senate and campaign chairs are already calling Trump the 'presumptive nominee'
▼ + stars: | 2024-01-23 | by ( Madison Hall | ) www.businessinsider.com time to read: +2 min

Read previewThe Iowa Caucuses in mid-January marked the beginning of the primary season for the Republican Party. And while it's the only event that's even been completed thus far, party officials have already dubbed former President Donald Trump as the "presumptive nominee." Rep. Richard Hudson, the chair of the National Republican Congressional Committee, and Sen. Steve Daines, chair of the National Congressional Senate Committee, both made the comments after Florida Gov. "Donald Trump is the presumptive nominee," Daines said. "He is the presumptive nominee.

Persons: —, Donald Trump, Richard Hudson, Sen, Steve Daines, Ron DeSantis, Daines, Joe Biden, Hudson, Sahil Kapur, There's, Trump, Trump's, Haley, it'll, hasn't, he's Organizations: Service, Republican Party, Business, National Republican Congressional Committee, National Congressional, Committee, Florida Gov, Senate, NBC News, GOP, Republican, Trump Locations: Iowa

☆ Panera now displaying warning about its caffeinated lemonade in all stores after lawsuit over customer's death
▼ + stars: | 2023-10-29 | by ( Elizabeth Chuck | ) www.cnbc.com time to read: +5 min

A large Charged Lemonade contains 390 milligrams — nearly the 400-milligram daily maximum of caffeine that the Food and Drug Administration says healthy adults can safely consume. The legal complaint called Charged Lemonade a "dangerous energy drink" and argues that Panera failed to adequately warn consumers about its ingredients, which also include guarana extract, another stimulant. The caffeine content of Panera's Charged Lemonade has always been listed in-store, Panera said. Katz had gotten a large Charged Lemonade hours before she died, and had had at least one Charged Lemonade in the days prior, according to Victoria Rose Conroy, Katz's roommate and close friend. Crawford said if Charged Lemonade is going to remain on the menu, it should be less accessible to customers.

Persons: Sarah Katz, Panera, Red Bull, Elizabeth Crawford, Kline, Specter, Katz, Victoria Rose Conroy, Katz's, Conroy, Sarah, Crawford, shouldn't Organizations: NBC News, Ivy League, and Drug Administration, FDA, Katz's University of Pennsylvania, Panera, Sip Locations: North America, Philadelphia, Katz's

☆ Family files lawsuit against Panera Bread after college student who drank ‘charged lemonade’ dies
▼ + stars: | 2023-10-23 | by ( Elizabeth Chuck | ) www.cnbc.com time to read: +8 min

On Sept. 10, 2022, Katz purchased a charged lemonade from a Panera Bread in Philadelphia, according to the suit. It's an energy drink that has lemon flavor," said Elizabeth Crawford, a partner at Philadelphia-based law firm Kline & Specter, PC. The lawsuit alleges the charged lemonade is "defective in design because it is a dangerous energy drink." Conroy said Katz had bought at least one other charged lemonade in the days prior to her cardiac arrest. Katz's parents, who declined to speak about the lawsuit, are desperate for people to understand exactly what is in Panera's charged lemonade before they buy it, Crawford said.

Persons: Panera, Sarah Katz, Katz, Victoria Rose Conroy, Conroy, Sarah, Red Bull, Elizabeth Crawford, Kline, Specter, I've, Crawford, Charles Berul, Berul Organizations: Ivy League, NBC News, of Pennsylvania, American Heart Association, National Hospital, Panera, Emergency, Food and Drug Administration Locations: Philadelphia, Washington

Ruckel had to make a choice: Lower the price on Amazon or ask Chewy to raise the price of his product. The company also invests in tools to help sellers offer “competitive prices,” he said. Scott Needham, who sells on Amazon and runs a product-finder tool for other Amazon sellers, said he was “surprised by some of the points that the FTC selected.”watch now“I have over the years been very critical of Amazon,” Needham told CNBC. Competitors like Shopify and Walmart are increasingly viable alternatives for many categories of sellers, Needham said, not to mention rapidly growing Chinese e=commerce companies like Temu. Among those is a greater ability for Amazon sellers to communicate with buyers, offering select customers certain promotions.

Persons: Watchara, Fred Ruckel, Ruckel, Chewy, Fred Ruckel's, that’s, David Zapolsky, ”, ” Zapolsky, “, ” “, I'm, commenter, Scott Needham, ” Needham, “ I’ve, Needham, I’m, ” Scott Moller, Moller, ” Moller, ecommerce, he’s, Molson Hart, Hart Organizations: MediaNews, Riverside Press, Enterprise, Getty, Amazon, CNBC, Federal Trade Commission, FTC, Walmart Locations: Eastvale , California, Amazon’s

☆ Web3 music platforms are combining new tech with Web2 features to give artists better compensation and 'create dope consumer experiences'
▼ + stars: | 2023-09-18 | by ( Diana Umana | ) www.businessinsider.com time to read: +12 min

Web3 music platforms are changing the industry, giving artists better payouts and ways to reach fans. Orin FleurimontThe importance of direct-to-consumer offerings for music artists has never been more evident. It also uses familiar terminology throughout its platform and in marketing, similar to what one would find on traditional music platforms. The benefit of this hybrid approach is clear: In April, when much of the Web3 music space faced uncertainty, Even closed its $2.2 million seed round. Safeguarding security and enhancing educationWhile integrating Web3 and Web2 experiences on music platforms offers promising benefits, there are drawbacks and areas for improvement.

Persons: Tanerélle, Orin Fleurimont, Web3, Mag Rodriguez, Weston Rich, Rodriguez, Eric Bellinger, Shaun, Snoop Dogg, Tayla Parx, Bobby Shmurda, Andreessen Horowitz, Sound.XYZ, David Greenstein, Pablo Sáez David Greenstein, Brett Shear, Christopher Lee, Erin Leydon, Lee, merch, Vérité, IYK, Jamie Kim, Audius Organizations: Service, Spotify, Apple, PTC, Investments, IYK, IRL, Atlantic Records, NFC Locations: Wall, Silicon, Web3, Sound.XYZ

☆ The strange, improbable rise of Mark Zuckerberg 3.0
▼ + stars: | 2023-07-30 | by ( Kali Hays | ) www.businessinsider.com time to read: +27 min

In early July, Mark Zuckerberg unveiled the latest and perhaps most consequential product in Meta's history: a new model of Mark Zuckerberg. Silicon Valley Zuck was a husband and father with a legacy to build and protect at all costs. Silicon Valley Zuck was suddenly faced with something he'd never dealt with before, shrinking revenue. Still clinging to his persona as Silicon Valley Zuck, Zuckerberg engaged in an all-out media blitz to hawk his vision for the metaverse. They were the sort of people Harvard Zuck would have scoffed at and Silicon Valley Zuck would have gently ignored.

Persons: Mark Zuckerberg, Elon Musk, Joe Rogan, Zuckerberg, Clark Kent, TikTok, Sheryl Sandberg, Mike Schroepfer, Wall, McKinsey Zuck, Rogan, Meta, Harvard Zuck, —, Priscilla Chan, Ray's, pullover, Harvard Zuck —, Dianna, Mick, McDougall, Paul Sakuma, Zuckerberg's, Apple, Facebook, he'd, That's, Frances Haugen, Chris Cox, Zuck, Zach Gibson, Meta's, Sandberg, Marne Levine, who'd, Javier Olivan, he's, bode, Bain, Maher Saba, Lori Goler, He's, He'd, Katie Harbath, it's, Andrew Bosworth, Bosworth, Mark Zuckerberg McKinsey Zuck, Mark Shmulik, Bernstein, Augustus, Julius Caesar, Kali Hays Organizations: Meta, Menlo, Harvard, Apple, McKinsey, Business, Facebook, Cambridge, Capitol, Labs, Menlo Park, Q, Bain & Company, Reality Labs, Wall, Mark Zuckerberg McKinsey, Phillips Exeter Academy, Tech, Twitter Locations: California, Hawaii, United States, Davos, Silicon, contrition, Meta, verbiage, Harvard, Rome

☆ Here's what the bears are missing, and why there's still money to be made in this bull market
▼ + stars: | 2023-07-23 | by ( Jim Cramer | ) www.cnbc.com time to read: +12 min

We know there are so many reasons why this bull market has eluded so many. It's sudden broadening into health care, transports and financials just when we were told the bull was slain by its lack of breadth. I hope readers here know that I felt that only by tuning out the Fed could you make maximum money in the market. You simply had to ignore the verbiage, block out the gasbags who simply failed to see the two-staged bull market right in front of them. Needless to say, if you needed any evidence that we are in a bull market, the rally in that dog may be enough to make the prosecution rest.

Persons: Jerome Powell's, Powell, It's, Joe Biden's, Powell's, that's, Larry Fink, DR Horton, Powell didn't, IPOs, David Solomon's, Goldman Sachs, Barbie, Oppenheimer, Steve Squeri, Squeri, Jeff Marks, Jeff, Johnson, Elliott Management's, Lauder, Jackson, Jim Cramer's, Jim Cramer, Jim, Victor J Organizations: Federal, Dow, Taiwan Semiconductor Manufacturing Company, AS, Blackrock, DR, Western Alliance, FTC, Federal Trade Commission, Justice Department, Club, Microsoft, Activision, American Express, DuPont, Constellation Brands, Disney, Fed, Jim Cramer's Charitable, CNBC, Visitors, New York Stock Exchange, Blue, Bloomberg, Getty Locations: Washington, IPOs, Cava, Wyoming

☆ The 'Barbie' movie's latest marketing collab is a hot pink Burger King combo meal
▼ + stars: | 2023-07-13 | by ( Nicolas Vega | ) www.cnbc.com time to read: +1 min

The BK Barbie Combo features a cheeseburger topped with bacon bits and dressed with a bright pink sauce that Burger King says has a "smoky" flavor. Once the straw is put into the dessert, Burger King tops it off with a pink frosted donut. It's not the first time that Burger King has offered a movie-themed meal. But unlike the Spider-Man burger, it doesn't appear that the BK Barbie Combo will be making its way stateside. A representative for Burger King did not immediately respond to CNBC Make It's request for comment.

Persons: Barbie, Burger King, Ken, verbiage, Burger, It's, Sony's, São Paulo, Warren Buffett Organizations: BK, Burger, CNBC Locations: Burger King Brazil

☆ Killer Whales Targeting Boats Could End Badly for the Orcas
▼ + stars: | 2023-06-20 | by ( Kelsey Vlamis | ) www.businessinsider.com time to read: +4 min

Killer whales near Spain and Portugal have been confronting, and even sinking, boats. The killer whales typically approach the ship from behind and then try to strike the rudder until the boat is immobilized. People online have joked the killer whales are "orcanizing" an "orca rebellion," with many social media users rooting for the whales. But the result could be an increase in fear of killer whales in the popular imagination, similar to what the movie "Jaws" did for sharks. In reality, killer whales — which got their names from hunting other whales — do not pose a significant risk of harm to humans.

Persons: —, Andrew Trites, Trites, Deborah Giles, Evan Brodsky, Luna Organizations: Service, Marine Mammal Research, University of British, NBC, Area, Nootka Locations: Spain, Portugal, University of British Columbia, Monterey Bay, Monterey, West, British Columbia, Canada, —

☆ Trump's NY fraud trial starts on time 'come hell or high water,' judge warns warring lawyers at hearing
▼ + stars: | 2023-02-01 | by ( Laura Italiano | ) www.businessinsider.com time to read: +6 min

Oral arguments focused on whether something called the "Trump Organization" legally exists. The judge, meanwhile, warned that "come hell or high water" an October trial will not be delayed. "Come hell or high water, and pardon my French," the judge added of his set-in-stone trial start time: 10 a.m. on Monday, October 2, 2023. It's shorthand for them, as well — James' lawsuit references "the Trump Organization," for convenience's sake, some 300 times in its 222 pages. The judge urged the attorney general's office and the defendants' lawyers to avoid a protracted argument over sanctions.

☆ Fed's words in focus as markets bet rate hikes will soon end
▼ + stars: | 2023-01-30 | by ( Ann Saphir | ) www.reuters.com time to read: +6 min

The rate increase expected at the Federal Open Market Committee's Jan. 31-Feb. 1 meeting would bring the policy rate to the 4.5%-4.75% range. That's two quarter-point rate hikes short of the level most Fed policymakers in December thought would be "sufficiently restrictive" to bring inflation under control. At the same time, he said, "there's going to be some caution" about doing anything that could feed market expectations that a pause in rate hikes is imminent. Fed policymakers, as of December at least, all see no rate cuts until 2024. "The key question is how committed they are to further rate hikes."

☆ It's not just Elon Musk. Tech CEOs everywhere are quietly asking their employees to step it up or risk getting fired.
▼ + stars: | 2022-12-03 | by ( Diamond Naga Siu | ) www.businessinsider.com time to read: +5 min

Tech CEOs are turning up the heat, even if it's not as blatantly "hardcore" as Elon Musk's verbiage. Major tech CEOs have been asking employees to step up throughout this year's stingier economy. Employees at Google, Amazon and others have all been asked to work harder or risk their jobs. Sign up for our newsletter for the latest tech news and scoops — delivered daily to your inbox. In October, Meta told managers to mark 15% of its employees as "needs support" in what workers dubbed "quiet layoffs," Insider previously reported.

☆ Some YouTube creators are dropping their sponsorships with Established Titles after company accused of being a ‘scam’
▼ + stars: | 2022-12-01 | by ( Daysia Tolentino | Daysia Tolentino Is A Culture | Trends Reporter For Nbc News. | ) www.nbcnews.com time to read: +11 min

Established Titles said it stands by its conservation contributions, citing its donations to One Tree Planted and TREES. A spokesperson for TREES confirmed its partnership with Established Titles. Some creators are keeping their sponsorshipsSome creators, including equestrian content creator Raleigh Lilith and commentary channel Paige Christie, said they’ve kept their Established Titles sponsorships. In an effort to understand what happened, Christie interviewed Established Titles CEO Katerina Yip and made a video “debunking” Shafer’s video. She said she received harassment over her association with Established Titles.

☆ FTX's blowup is a turning point for Wall Street's crypto adoption journey
▼ + stars: | 2022-11-11 | by ( Dan Defrancesco | ) www.businessinsider.com time to read: +6 min

But first, where does Wall Street go from here? A warning sign for Wall Street to get out now before it's in too deep. Insider's Rebecca Ungarino and Danielle Walker examined what the knock-on effects of FTX's blowup mean for Wall Street's crypto plans. A key part of Wall Street's adoption of crypto was working with intermediaries bridging the gap between the two worlds. Read more on how FTX's blow up might impact Wall Street' long-term crypto plans.

☆ What to know about Mastodon, the Twitter alternative
▼ + stars: | 2022-11-08 | by ( Rachel Metz | ) edition.cnn.com time to read: +7 min

I am one of these Mastodon newcomers, trying it out of curiosity and because Twitter has felt increasingly toxic over time. Davide Bonaldo/SOPA Images/ShutterstockBut while it can be exciting to seek out a new social network, it can be tricky, too. Mastodon and Twitter have some similarities, yet they’re quite different — both in how they work and how they’re operated. I have mostly taken the more manual route by searching on Twitter for the word “Mastodon” to pull up people I follow who have added Mastodon usernames to their Twitter profile names. There also isn’t a Mastodon equivalent to Twitter’s quote-tweet feature, where you can repost another user’s post and append your own thoughts to it.

☆ With Twitter in chaos, Mastodon is on fire
▼ + stars: | 2022-11-05 | by ( Rachel Metz | ) edition.cnn.com time to read: +7 min

CNN Business —In the week since Elon Musk took over Twitter, the number of people signing up for a small social network called Mastodon has surged. Ascannio/Adobe StockRochko said in an interview Thursday that Mastodon gained 230,000 users since October 27, when Musk took control of Twitter. And she pointed out that Twitter users may migrate to Mastodon in particular because its user experience is pretty similar to Twitter’s. But unlike on Twitter, where I can easily interact with a large audience, my Mastodon network is less than 100 followers. A social-media escape hatchI’m not quite ready to close my Twitter account, though; for me, Mastodon is a sort of social-media escape hatch in case Twitter becomes unbearable.

☆ One sentence from the Fed got markets all worked up. Then Powell spoke
▼ + stars: | 2022-11-02 | by ( Allison Morrow | ) edition.cnn.com time to read: +5 min

BIG PICTUREThe Fed is operating on data that’s offered a murky view of the economy’s health in recent months. On one hand, the housing market is cooling off markedly, but higher borrowing costs so far haven’t made a dent in inflation. That may reassure the Fed that there’s room to keep rate hikes going without triggering a recession. There is a glut of avocados in America and that’s triggered a steep drop in wholesale prices. Don’t yell at me, I don’t make the rules…Anyway, starting Thursday, it’s festive cup season, which Starbucks fans seem excited for.

☆ Want to sound less annoying? Avoid these 15 words and phrases that are ‘embarrassingly cliched,’ say grammar experts
▼ + stars: | 2021-12-26 | by ( Kathy | Ross Petras | ) www.cnbc.com time to read: +6 min

That's legit, but it's being used so often now that we seem to be avoiding a simpler word: "Detailed." It seems like everyone wants to take things offline instead of talking about it later, like they used to say in the old days. 'We remain cautious'Sometimes, "we remain cautious" is used to say nothing — meaning "we're not going to say much because who knows?" Other times, it's used to say "not to worry; we're not going to do anything untoward." But now, it's overused: WFH clothes, WFH hacks (see above), WFH everything.

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